FAQ

Yes, you can find the real projects made with Panoee in our Gallery

For the time being, no. We do, however, intend to deliver API shortly.

Absolutely! Don’t worry about the pricing if you need basic Virtual Tours with basic features to showcase your photography. Panoee is entirely free to use! The Free Plan does have some limitations; however, you can upgrade your subscription plan anytime you want!

Yes—create unlimited tours and keep them online as long as you like. Only storage above 3 GB or premium features require a paid plan.

Panoee was deployed and operated on the Amazon Web Service (AWS). The Infrastructure was designed to auto-scale & serve a considerable amount of big requests.

Panoee assures that the Servers can handle numerous queries while maintaining excellent performance by optimizing modern architecture.

We also use security standards to ensure the safety of our customers’ data. Your panoramas are saved in the cloud and possibly accessible at any time.

Absolutely! Please click the link here to enter your preferred business information. We’ll then generate a customized invoice for your records.

Yes! We offer a 14-day trial of the Companion plan (MONTHLY). After that period, you will receive a special discount for the first month’s use.

PAYG charges you only in months when at least one premium tour is public. Drafts and archived projects remain free.

Panoee Pro plan starts at $22/month Subscription Plan and usage storage fee for all premium users. With 3 GB Data, you will only be charged if exceeding, and we calculate the billing by $0.12 per every additional 1Gb of Data.

For example, if you use 50Gb of Storage data, you would be charged $22 + (50Gb – 3Gb) * $0.12 = $27.64 at the end of the month.

The invoice is issued at the end of the month.

We never see your card data. All transactions are processed via PCI-DSS-compliant Stripe Checkout.

You can use any major credit card service like VISA or Mastercard. We integrate the well-known payment gateway Stripe, which comes with a complete set of security features so you can feel guaranteed.In any case, you can re-check your invoices and ask for our support if you need anything.

You’ll get an in-app prompt. Add extra storage at $0.15 per GB per month or upgrade plans—no hidden overage fees.

Essentially your Projects will still stay on the platform, and your Virtual Tours will continue to be accessible usually without any restriction, including advanced features.

Your Plan will automatically switch to the “Be friend” Plan, and you can still access all your Projects’ editors.

You can keep using free features while the premium ones are locked from editing.You can also upload new media if the usage storage is not exceeding 3Gb of free data.

Yes! If you decide to cancel your subscription plan, the changes will be reflected in the next billing cycle. You can continue using your current subscription until it expires.

Absolutely. Billing is month-to-month. Cancel in one click and the plan remains active until the end of the period.

All paid plans include a 30-day money-back guarantee—no questions asked.

Assuming your internet connection is stable, here are a couple of things that might be affecting the upload speed of your panorama:

There could be a temporary issue with your browser causing the account to still appear free. Here are two ways to try and fix it:

• Clear your browser cache and reload the page. This removes temporary files that might be causing the information to display incorrectly.
• Try logging in using an incognito or private window. This creates a fresh browsing session that doesn’t use any cached data